Shipping policy
Thank you for shopping with Notacan.
We carefully handcraft and package every order to ensure it arrives in excellent condition.
Processing Time
Orders are typically processed within 1–3 business days.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Methods
We offer multiple shipping options at checkout.
Free Standard Shipping
Qualifying orders automatically receive Free Standard Shipping at checkout.
Expedited Shipping
Need your order sooner? Faster shipping options are available during checkout for an additional charge.
Delivery Estimates
Estimated delivery times are provided by the shipping carrier and may vary depending on your location and selected shipping method.
Please note that delivery dates are estimates only and are not guaranteed.
Shipping Delays
We are not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Holidays
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Natural disasters
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Other events beyond our reasonable control
Incorrect Shipping Address
Please verify your shipping address before placing your order.
If an incorrect or incomplete address is provided and the package is returned to us, the customer is responsible for the cost of re-shipping the order.
Lost or Stolen Packages
Once a package has been marked Delivered by the shipping carrier, responsibility transfers to the recipient.
If your tracking shows "Delivered" but you cannot locate your package, we recommend:
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Waiting 24 hours
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Checking with neighbors or your building management
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Contacting the shipping carrier
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Filing a claim with the carrier if necessary
Domestic Shipping
We currently ship throughout the United States.
Additional destinations may become available in the future.
Questions
If you have any questions about shipping or your order, please contact us at: