Refund policy

At Notacan, every candle is handcrafted in small batches using carefully selected premium materials. Because of the handmade nature of our products, all sales are final.

Returns

We do not accept returns or exchanges for:

Change of mind
Personal scent preference
Ordering the wrong product

Please read product descriptions carefully before completing your purchase.

Order Cancellations

If you need to cancel your order, please contact us at contact@notacan.art within 24 hours of placing your order.

Cancellation requests can only be honored if your order has not yet entered production or shipping. Once production has begun or a shipping label has been created, the order cannot be cancelled.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at contact@notacan.art.

Please include:

Your order number
Clear photos of the product
Photos of the shipping box
Photos of all packaging materials

Once reviewed, we will gladly provide a replacement or issue a refund if appropriate.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Shipping charges are non-refundable unless the return is the result of our error or a confirmed damaged or defective item.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders returned due to an incorrect or incomplete shipping address are not eligible for a refund. We can reship the order once the customer pays the applicable shipping charges.

Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your tracking shows "Delivered" but you cannot locate your package, we recommend:

Waiting 24 hours
Checking with neighbors or your building management
Contacting the shipping carrier directly
Filing a claim with the carrier if necessary

Natural Variations

Each Notacan candle is handcrafted. Slight variations in color, finish, wax texture, or other cosmetic details are normal and are not considered manufacturing defects.